Return Policy for Universal Books, Durgapur
Effective Date: 01.06.2024
1. Introduction
At Universal Books, Durgapur (“we,” “our,” or “us”), we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be initiated within 3 days of the purchase date.
- Condition: Items must be in their original condition, unused, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
The following items are non-returnable:
- Gift Cards
- Digital Products: eBooks, audiobooks, and other digital downloads.
- Clearance or Sale Items: Items marked as final sale.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service at contact@univerbooks.com with your order number and reason for return.
- Receive Authorization: We will provide you with a return authorization number and instructions on how to return your item(s).
- Ship the Item: Pack the item securely and include the return authorization number inside the package. Ship the item to the following address:
Universal Books, Bamunara Durgapur, India
5. Refunds
Once we receive your return, we will inspect the item and notify you of the status of your refund.
- Processing Time: Refunds will be processed within 7 business days of receiving the returned item.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.
6. Exchanges
If you need to exchange an item for a different one, follow the return process above and specify that you would like an exchange. Once we receive the original item, we will send out the replacement item, subject to availability.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at contact@univerbooks.com. Provide your order number and a description of the damage or defect, along with any supporting photos. We will arrange for a replacement or refund as quickly as possible.
8. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the item received was damaged or defective.
- Shipping Refunds: If the return is due to our error (e.g., incorrect item shipped), we will cover the return shipping costs.
9. International Returns
For international returns, the same policies apply. However, customers are responsible for any customs duties, taxes, or fees associated with returning the item to us.
10. Contact Information
If you have any questions about our return policy, please contact us at:
- Email: contact@univerbooks.com
- Address: Universal Books, Bamunara, Durgapur, India
We appreciate your business and aim to provide you with the best customer service experience. Thank you for shopping with Universal Books, Durgapur.